Member Terms of Use
Version: 2026-10-04
About E Sangdan
These terms govern your E Sangdan member account and use of this storefront, operated by 이상단주식회사 (E Sangdan). Contact us through [Help & Support](/en/support).
Current service
E Sangdan is a Korean purchasing and international forwarding service. You can browse products, save favorites, manage a cart, place an order and contact support. We buy your selected items from Korean stores and prepare international delivery after receiving them in Korea. Availability checks do not reserve stock.
Payments and international delivery
The first payment covers your selected items, the purchase service fee and Korean domestic delivery. Your cart and checkout show these components and the applicable exchange reference before payment. PayPal processes payments. Display-currency conversions are informational; checkout states the currency and amount actually charged.
International shipping and the dispatch service fee are quoted separately after the items arrive and are packed. Checkout may show an estimate, which is not a fixed or final shipping charge. You receive an email and an account notification with the final shipping payment request. Review and pay that request before international dispatch. We do not automatically charge an additional payment. Import duties and taxes may be payable separately at the destination.
Cancellation, refunds and problems with an item
Before we start purchasing an item from its Korean store, you may request cancellation of that item or the whole order through your order details. Refunds include the eligible item amount and the allocated purchase service fee and Korean delivery charge. Your order shows the cancellation and refund status. Payment providers and banks may take additional time to display a refund.
Once retailer purchasing starts for an item, ordinary change-of-mind cancellation is no longer available for that item. If an item cannot be secured, or you receive an incorrect or damaged item, contact us through your order inquiry so we can review the issue and arrange the appropriate next steps. Do not send a return without instructions. We will not substitute an item or option without your agreement. Nothing in this policy removes mandatory rights that apply to you.
See [Shopping help](/en/help) for the current purchasing, shipping and support process. Adding to a cart or requesting a stock check is not itself a purchase.
Delivery estimates and returns — United States
Korean domestic delivery normally takes 1–2 business days after the retailer dispatches the item. For available items, purchasing, domestic arrival, inspection and packing are estimated at 3–5 business days in total. Orders received after 14:00 Korea time start processing on the next business day. Processing days are Monday–Friday, excluding public holidays.
EMS transit to the United States is estimated at 5–10 business days after international dispatch. The combined estimate is 8–15 business days, assuming prompt payment of the separate international shipping request. This is our planning estimate, not a carrier guarantee. Time awaiting your shipping payment, retailer delays, preorders, customs clearance, holidays and exceptional transport delays may extend delivery. We provide tracking after dispatch and notify you of known delays.
We accept returns for defective, damaged or incorrect items. Request a return through your order inquiry within 30 calendar days of delivery, with your order number and photos of the item and packaging where possible. An item opened or briefly used to discover a defect remains eligible. Ordinary change-of-mind returns or exchanges are not offered once purchasing starts. Cancellation before purchasing starts remains available under the cancellation policy above.
Contact support before mailing anything back. We provide return instructions and, where a return is required for a confirmed defect, damage or incorrect item, arrange a prepaid return label or reimburse the agreed reasonable return postage. There is no restocking fee. We process the approved refund within 7 calendar days after the returned item is received and checked, or after approval when no return is required. Your payment provider or bank may take additional time to credit it. We offer a refund rather than an exchange; you may place a new order separately.
These operational reporting periods do not limit mandatory consumer rights or remedies that apply to you. International shipping continues to be quoted and paid separately after packing; the estimate shown before purchase is not a fixed shipping charge.
Delivery estimates and returns — Japan
For available items shipped to Japan, purchasing, Korean domestic arrival, inspection and packing take an estimated 3–5 business days. EMS transit is planned at 5–10 business days after international dispatch, for a combined estimate of 8–15 business days. These are conservative store planning estimates, not a carrier guarantee. The same Monday–Friday processing schedule and 14:00 Korea-time cutoff apply. Retailer delays, preorders, holidays, customs clearance and time awaiting the separate shipping payment may extend delivery.
Japan orders use the same defective, damaged or incorrect-item return policy described above: contact support within 30 calendar days of delivery; no ordinary change-of-mind returns or exchanges after purchasing begins; agreed return postage for confirmed defects is covered by E Sangdan; no restocking fee; approved refunds are processed within 7 calendar days after receipt and inspection or approval when no return is required. Mandatory consumer rights remain unaffected. Product checkout and the separately quoted international shipping payment are charged in USD; any JPY display is a reference conversion. Shipping is estimated for Japan using the saved EMS tariff and the item weight profile, then finalized after packing. Import duties and taxes may be payable separately at the destination.
Your account
Provide an email address you control and keep your sign-in credentials secure. Email accounts require verification. Google sign-in uses the identity provided by Google. An email already registered to another account cannot be used to create a duplicate account; sign in using the existing method.
You must have the legal capacity required to accept these terms in your place of residence. Do not impersonate others, misuse another person's information or share an account for abusive purposes.
Saved items and support
Saved items and inquiries belong to your account. Support messages and attachments must be relevant to your inquiry and must not contain unlawful content or third-party information you are not authorized to provide. Do not upload payment-card details or identity documents.
Support replies are informational unless we explicitly confirm an agreed service. Estimated availability or product information may change at the original store.
Acceptable use and content
Do not interfere with the service, attempt unauthorized access, send spam or bypass access controls. Product names, images and other third-party materials may belong to their respective owners. Viewing them does not transfer intellectual-property rights.
Account restrictions and closure
We may restrict use where reasonably necessary to address fraud, security incidents or material breaches. Contact support to request account closure or to question a restriction. Necessary records may be retained where required by law or to resolve a dispute, as explained in the Privacy Policy.
Service changes and responsibility
We may update or suspend service features. We will provide reasonable notice of material changes where practical. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, or limits responsibility where applicable law does not permit it.
Updates and questions
The version you accept is recorded with your account. Material changes will be made available before requiring renewed agreement where necessary. Mandatory consumer and privacy protections applicable to you continue to apply. Contact [Help & Support](/en/support) with questions.